The historic Michigan Theater, located in the heart of downtown Ann Arbor, is a non-profit organization that engages and enriches the community with a broad range of cinema and performing arts events 365 days a year.

The Michigan Theater is owned and operated by the Michigan Theater Foundation, which also owns and operates the State Theater and the Cinetopia Film Festival.

The Michigan Theater Foundation is looking for dynamic individuals with a passion for cinema and customer service to join their Front of House Team.

The Team Member assists the management team in the operations of the theater and enhances the theater experience for our guests by providing an exemplary guest experience. These efforts include customer service and guest relations, ensuring a comfortable and clean environment, and other duties in support of the mission of the Michigan Theater Foundation.

Essential Duties Include:

• Customer service and guest relations; greeting guests, directing guests, educating guests about concession inventory, movies, rating systems, promotions, etc.
• Accurately processing cash and credit card transactions.
• Monitoring of theater environment; safety compliance, cleanliness, inventory, etc.
• Stocking of inventory.
• Upholding and administering all Michigan Theater Foundation policies; time and attendance policy, dress code, code of conduct, food preparation and safety, etc.
• Changing marquee and upkeep of marquee letters.
• Other duties as assigned.

Work Environment: The work is primarily indoors within a theater building(s) and may have some exposure to fumes, odor, dust, etc. The noise level in the work environment is usually moderate to loud.

Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This role requires walking and standing for extended periods of time. This role also regularly requires reaching, standing, walking, bending, kneeling, stooping, crouching, crawling and climbing stairs.

Extended computer use is required (point of sale system). The employee will regularly lift and/or move items that weigh up to 50 pounds.

Required Education and Experience:

• High School Diploma or equivalent with one to three months of related experience and/or training.
• Applicants must be able to pass training programs and obtain food handling and alcohol service permits, if applicable.
• Proficiency in Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Demonstrated ability to work independently, as well as work collaboratively and diplomatically with others.
• Strong decision-making skills, problem solving skills, customer service skills, technical skills, attention to detail and organization, and energetic and driven.

Preferred Education and Experience: A passion for community, history, public storytelling, cinema and the arts.

Availability:

• Available to work a minimum of 3-shifts per week
  
• Available to work some or all holidays (holidays paid at 1.5 times hourly rate)
• Available Shifts:
  • Monday, Tuesday and Wednesday: 3-9pm
  • Thursday, Friday and Saturday: 3-9pm or 6-11pm
  • Sunday: 12-5pm or 3-9pm