Karen Andrews Group
  • 11-Aug-2021 to Until Filled (EST)
  • Other
  • MI, USA
  • $15.00-$17.00
  • Hourly
  • Full Time

Medical, Dental and Vision Insurance, Company-Paid Life Insurance & Long-Term Disability, Retirement Plan with Company Match, Employee Assistance Program, Paid Time-Off, Free Movie Admission & a Concessions Discount

The historic Michigan Theater, located in the heart of downtown Ann Arbor, is a non-profit organization that engages and enriches the community with a broad range of cinema and performing arts events 365 days a year.

The Michigan Theater is owned and operated by the Michigan Theater Foundation, which also owns and operates the State Theater and the Cinetopia Film Festival.

The Michigan Theater Foundation is looking for a dynamic individual with a passion for cinema and performing arts to join our team as the Box Office Assistant.

The Box Office Assistant provides support to the Box Office Manager in building film and live events using our Agile and Ticketmaster ticketing software. Primary duties include event set up and data management, working with internal and external event partners, assisting MTF patrons on the phone and via email, and day-of-event box office set-up and settlement.

Essential Functions and Responsibilities

  1. Agile Ticketing - work with Box Office Manager to build weekly film showtimes and rental events, set up promo codes, and generate box office reports, among other duties.
  2. Ticketmaster - work with Box Office Manager to build Ticketmaster events from set-up of the event for online sale to day-of-show box office needs, among other duties.
  3. Work with Box Office Manager to ensure that all film and live events, regardless of ticketing platform, are accurately displayed on our MTF website and Agile Calendar of Films and Events.
  4. Help cover the box office email and phone line and timely respond to customer needs (ticket sales, refunds, accessibility seats, etc.) and client needs (ticket counts, seat holds, consignment requests, etc.)
  5. Provide day of show/event box office support as needed.
  6. Other duties as assigned.

Additional Duties

  1. Support the philanthropic fundraising activities and mission of the organization to the extent possible.

Required Education and Experience:

  • High School Diploma or equivalent.

  • Excellent verbal and written communication skills.

  • Demonstrated ability to work independently, as well as work collaboratively and diplomatically with others.

  • Strong decision-making skills, problem solving skills, customer service skills, technical skills, attention to detail and organization, reliable and responsible, and energetic and driven.

Preferred Education and Experience:

  • Working familiarity with Ticketmaster and Agile.

  • A passion for community, history, public storytelling, cinema and the arts.

Karen Andrews Group
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