Karen Andrews Group
  • 06-Jun-2022 to Until Filled (EST)
  • Other
  • Ann Arbor, MI, USA
  • 50,000
  • Salary
  • Full Time

A comprehensive benefits package, including medical and dental healthcare, a SIMPLE IRA match, and flexible time off, as well as an amazing team of colleagues


Our client, Nonprofit Enterprise at Work (NEW), inspires and equips mission-driven people, organizations and communities to realize their visions of a just and thriving society.

NEW's Vision: Empowered leaders, flourishing nonprofits, and vibrant communities.

NEW's Values: Because we believe that communities, organizations and people are filled with potential waiting to be unleashed . . .
● We Honor the rich diversity of people, experiences and ideas.
● We Invest in our people, clients, and communities.
● We Seek to Understand by promoting lifelong learning for ourselves and our clients.
● We Collaborate by supporting each other as team members and through purposeful partnerships.
● We Innovate by encouraging creativity and finding solutions.
● We Deliver exceptional service - every time.

Purpose of Position
NEW seeks a dynamic, organized, and customer-focused Facilities Manager who will ensure that all members of our NEW Center on-site community-our 20+ tenants, conference room users and guests, and event attendees-have the highest quality experience. The candidate will demonstrate a passion for and ability to deliver exemplary customer service; an interest in helping nonprofits; and a desire to see Washtenaw County thrive. This position is essential staff, and requires a combination of in-office and remote hours.

The position advances our vision of empowered leaders, flourishing nonprofits and vibrant communities by assuring that the NEW Center is a safe, secure, clean, attractive and supportive environment for the nonprofits and visitors we serve.

Note: The NEW Center is at the beginning stages of a larger building transformation and
remodel. This process is led by the CEO and collaborating contractors. The Facilities Manager may be invited to participate in discussions in relation to this project, its stages, and progress.

Organizational Relationships
The role is supervised by the Chief Executive Officer (CEO). The person in this position will work closely alongside additional part-time building staff and contractors.

The role is primarily an in-person position. The team member can expect to work 40
hours/week.


This person in this position will support NEW in the following ways:

Maintenance (50%)
● Serve as the primary workday contact for all tenant needs, and as the primary building emergency contact;
● Ensure general upkeep and maintenance of the facility, including, routine maintenance, and weekly and monthly building walkthroughs;
● Complete small to medium maintenance projects as needed (e.g. changing ceiling tiles, replacing light bulbs, taking out trash, etc.)
● Manage vendor contracts including HVAC, janitorial, pest control, copiers, and other
external contractors;
● Document processes and keep maintenance records;
● Manage equipment and supply needs, including furniture, telecommunications,
kitchen appliances, office equipment and supplies, and climate control;
● Manage and update the security access-control database.

Tenant Relations (30%)
● Track and renew tenant lease agreements and liability insurance;
● Respond and manage conference room rental requests;
● Respond to prospective tenant opportunities through discovery conversations,
office showings, proposal development, and follow-up activities;
● Respond and manage tenant maintenance and other inquiries.
● Maintain regular communication with tenants, including planning and facilitating
quarterly Tenant Council meetings.

Administrative (20%)
● Responsible for managing Building financial performance including P&L and budgets regarding tenant growth, occupancy, revenue & expense margins;
● Participate in staff and other organizational meetings;
● Regularly perform administrative duties such as time tracking and data entry (NEW
uses a proprietary system for client relationship management);
● Provides ongoing support for collaborative partners for NEW;
● Host or attend special events as needed to support our work;
● Pursue professional development and enrichment opportunities to stay current and
advance knowledge in the areas of social purpose real estate, shared/ coworking
space, and facilities management.


Position Criteria
Frequently cited statistics display that communities of color, women, and other marginalized groups apply to positions only if they completely meet qualifications. NEW encourages you to upend those statistics and apply to this position. We excitedly anticipate your application.

● Experience in managing commercial space, facilities coordination, project
management, and/or real estate.
● Ability to engage with a variety of people and groups, manage multiple tasks and
thrive in a complex environment with multiple priorities.
● Experience in building and equipment maintenance.
● Knowledge of maintenance planning and schedules.
● Knowledge of building safety regulations and security protocols.
● Experience working in a fast-paced, rapidly changing environment.
● Demonstrated facility with Microsoft and/or Google Office Suite of products.
● Knowledge of conference room booking softwares and CRMs is a plus.
● Building, HVAC, Plumbing, Electrical licensing is a plus.
● Flexible work schedule required for occasional weekend and evening programs.
● Valid driver's license and proof of minimum required insurance by the State of
Michigan.

Behavioral Competencies

Service Oriented: Has a heart to serve; provides helpful and timely customer service
in and out of the organization;
Values Difference: Honors diversity of ideas, experiences and identities within a
team and client base and seeks different perspectives to guide decision making.
Communication: Expresses ideas and thoughts clearly and effectively; able to form
strong working relationships with colleagues and others; able to work successfully
with diverse individuals and groups.
Team Player: Prioritizes the needs of the organization above other considerations;
assumes roles outside scope of job description when necessary to keep organization
running smoothly and help meet customers' needs; treats colleagues like customers.
Leadership and Initiative: Comfortable working independently to reach program
goals and solve problems. Willing to embrace professional growth through internal
coaching and external training.
Innovation and Problem Solving: Able to secure relevant information to identify key issues or problems and recommend viable solutions; able to adjust activities and
goals based on changing circumstances.


NEW's Statement on Diversity:
We believe that our mission is most effectively fulfilled through a commitment to
inclusiveness and a sense of belonging as core values and practices. We maintain that
building and sustaining diversity requires an ongoing commitment to inclusion that must
find full expression in our organizational culture, values, norms, and behaviors. We aim to lead by example, viewing and encouraging diversity as a fundamental and abiding strength of NEW, the nonprofit sector in Southeast Michigan and beyond.
NEW strongly values equity and believes in a just and fair society where all can participate, prosper, and reach their full potential. We work towards a more inclusive world and as such we are an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, skin color, ethnicity, religion, gender, sexual orientation, national origin, disability, age, marital status, military status, pregnancy, or parenthood. NEW is committed to maintaining a diverse and multicultural working environment.

Karen Andrews Group
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