Karen Andrews Group
  • 07-Jun-2022 to Until Filled (EST)
  • Other
  • Ann Arbor, MI, USA
  • $100/shift
  • Other
  • Part Time

Our client, The Ark, is Michigan's nonprofit home for folk and roots music. Considered one of the top music clubs in the world, The Ark is renowned for the quality and breadth of its programming. The intimate 400-seat venue presents performers ranging from emerging artists to classic figures of folk and roots music.

The Ark is seeking an enthusiastic, capable Night Manager to work 1-2 nights per week (5-12 hours/week).

The Night Manager represents Ark management at the venue during performances by providing excellent customer service to our audience and performers and creating a great work environment for our volunteers. Responsibilities include supervising volunteers and managing all "front of house" activities during Ark shows, including concessions, merchandise, membership, ticket scanning, and ushering.

This position reports to the House Manager and works closely with the Operations Director, Tech Manager, Sound Tech Volunteers, and Box Office Staff.


SPECIFIC DUTIES INCLUDE

MANAGE NIGHTLY OPERATIONS

  • Serve as an agent of The Ark and a representative of Ark management to patrons, performers, and Volunteers
  • Communicate effectively with Ark patrons, performers, and Volunteers
  • Complete regular nightly Manager tasks
  • Supervise bar and food service operations
  • Supervise all concession and merchandise cash handling operations
  • Complete cash register and merchandise reporting
  • Effectively manage emergency or crisis situations
  • Effectively communicate nightly details or challenges requiring follow-up attention

SUPERVISE CLUB VOLUNTEERS

  • Assign and coordinate Volunteer staffing for nightly front-of-house operations
  • Train Volunteers and introduce new tasks and roles night of show
  • Understand, implement and effectively communicate Ark policies and procedures
  • Assist in facilitating clear and positive communication between Volunteers and Ark management
  • Understand those areas that need to be handled by other Ark staff and appropriately defer to Ark management as necessary
  • Maintain effective communication with the House Manager and other Ark management staff

MANAGE NIGHTLY SHOW DETAILS & ARTIST COMMUNICATION

  • Interact with artists and touring personnel the night of the performance
  • Provide hospitality items to artists as reflected in performer contracts
  • Complete artist settlement sheet and provide artist payment after the show
  • Communicate with Tech Manager and/or Sound Tech Volunteer
  • Collect and share show details with Volunteers, Sound Tech, and Box Office Staff
  • Coordinate sponsorship announcements and special arrangements
  • Coordinate special event details on an as-needed basis

OTHER

  • Fill staffing needs for special events and offsite events as required and available
  • Complete certification or training requirements as needed in relation to house operations
  • Some lifting required

QUALIFICATIONS

  • Required availability of 1-2 nights per week from approximately 6:00 pm-midnight; one weekend evening preferred
  • Excellent interpersonal and communication skills
  • Ability to effectively manage and interact with a variety of people in a fast-paced, service-oriented environment
  • Ability to train, supervise, motivate, and delegate tasks to a diverse and always changing Volunteer staff
  • Demonstrated ability to multi-task and work well under pressure with minimal supervision
  • Must be comfortable with cash handling, cash register operation, and merchandise sales
  • Strong math skills and attention to detail
  • Prior experience managing volunteers in a high-energy public setting preferred
  • Prior experience in a theater, food service or retail environment a plus
  • Must be able to complete and maintain related certification and training requirements

The Ark is an Equal Opportunity Employer, offering equal opportunity for employment or advancement to all qualified applicants or employees without regard to age, religion, color, race, national or ethnic origin, sex, sexual orientation, gender identity, gender expression, marital status, familial status, veteran status, height, weight, or non-job-related medical condition or disability, or any unlawful criterion or circumstance. The Ark is committed to fostering and maintaining a diverse and multicultural working environment. Candidates from underrepresented groups are encouraged to apply.


Mission Statement

"The Ark is a non-profit organization dedicated to the enrichment of the human spirit through the presentation, preservation, and encouragement of folk, roots, ethnic music, and the related arts. The Ark provides a safe and welcoming atmosphere for all people to listen to, learn about, perform and share music."

Karen Andrews Group
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