Clinical Operations Director

Clinic Operations Director, Hygieia

Mission

Hygieia's mission has been to rethink and reform how insulin is used. Insulin is safe and effective when properly used, as it's the best way to compensate for the body's insulin deficiency. This is why Hygieia developed breakthrough technology that determines the dose needed - each time insulin is injected. Hygieia's d-Nav Technology2 is easy to use and FDA cleared to autonomously recommend insulin doses. This has been life changing for patients, as they don't need to see their doctor just for dose adjustments.

The Clinic

The d-Nav clinic is primarily virtual with limited patient in-person visits. Partner physicians utilize the virtual clinic for one-on-one support for use of d-Nav and insulin management. Any other aspects of patient care are managed by the physician and their practice. This enables partner physicians to embed the virtual clinic into their practice to improve patient outcomes.

The clinic operates Monday-Friday in Livonia, Michigan. d-Nav clinical team members manage a patient panel, building connections and providing follow-up care through phone calls, text, emails, video conferencing, or face-to-face meetings. Team members work in-office or travel to partner physician locations for set-up, education and patient follow up and support purposes.

The Opportunity

Reporting to the Chief Operating Officer, the Clinic Operations Director is responsible for leading the strategic oversight and day-to-day management of the clinical services provided by the clinical support care team to d-Nav members and their associated health care personnel. The Clinic Operations Director will develop tools and systems for ensuring protocols are met while providing an excellent patient experience. They will strategize and evolve these tools and systems to support organizational growth - the clinic is poised to double the number of patients served by the end of 2023.

Key Responsibilities

Clinical Operations:

• Manage all aspects of d-Nav clinic operations, evolving process mapping as growth and other changes occur
• Drive accountability for implementation of clinic policies/procedures to ensure protocols are 100% achieved while also providing an excellent patient experience
• Design and implement strategies to ensure the clinic's standards are consistently attained
• Ensure all medical records are current and meet expected standards and protocols of communication
• Forecast, plan, administer and reconcile the clinic budget
• Develop audit measures and training, as needed, to ensure effective use of the patient management/EMR system
• Daily data analysis and report review to support team performance, identify issues and advance solutions
• Utilize key performance indicators (KPIs) to measure all clinic activities against standards and goal achievement
• Review and reconcile clinic activities, resolving issues independently
• Partner closely with the Medical Director to ensure standards of care are maintained, as well as to plan for the strategic needs of the clinic

Team Relations/Supervision:

• Recruit, train and mentor clinic staff, creating a culture of trust and accountability
• Develop staffing plans and organizational structure for optimization of staff time and talent
• Create and implement systems of regular feedback for staff on their performance to motivate their dedication to achieving patient goals and outcomes
• Create and maintain systems for assigning patient panels, staff scheduling, time off reporting, and time off scheduling
• Develop and implement staff rewards systems
• Develop strategic work plans for appropriate staffing and organizational structure to meet growth projections

Qualifications

Education and Experience

• Baccalaureate degree from an accredited college or university
• Five or more years of clinical supervision experience to include development of operational policies and procedures and staff workflow protocols resulting in excellent patient care
• Proven experience building and leading a high performing team
• Experience utilizing patient or participant management systems; participation in new system evaluation and implementation is highly valued
• Experience evaluating data to ensure goal achievement and identifying/resolving roadblocks

Competencies and Attributes

• Ability to exercise a high degree of judgment and diplomacy as well as maintaining the highest integrity and ethics
• Demonstrated ability to strategize and communicate with executive leaders while also translating the vision to frontline staff
• Demonstrated ability to build a clinical team and effectively manage, motivate, and mentor staff for goal achievement
• Demonstrated ability to think strategically and creatively
• Strong business acumen; decision making skills; ability to set priorities; process and project management skills
• Demonstrated ability to examine and improve processes and procedures
• Thrive in an entrepreneurial environment with the ability to adapt to evolving organizational priorities
• Proven ability to work productively and respectfully with a variety of stakeholders, internal and external, on complex, dynamic tasks

Desired/Preferred Qualifications

• Direct patient care experience as an RN, LPN, MA, or PT

Current Openings for Clinical Operations Director Jobs at Karen Andrews Group