Helpline Advocate - SafeHouse Center

Our client, SafeHouse Center, is a non-profit organization whose mission is to provide safety, support, advocacy and resources for survivors of sexual assault and domestic violence and their children, and to work relentlessly to change the systems and attitudes that allow this abuse to continue. More information can be found on their website.

The Helpline Advocate will provide crisis intervention, advocacy, support and resources to survivors of Domestic Violence and/or Sexual Assault and their children, their families and friends and community members.

Essential Functions:

• Staff the 24hour HelpLine during business hours, weeknights and weekends as
  assigned.
• Provide crisis counseling, information, referrals and safety planning to callers.
• Work collaboratively with each caller to determine their needs, challenges and
  goals.
• Assist in the promotion of domestic violence and sexual assault services through
  public speaking and tabling engagements.
• This position is based at the agency in an office environment and requires frequent
  sitting, standing, walking, lifting and moving of items.

Duties and Responsibilities:

• Provide direct services and information to any caller in accordance with SafeHouse
  Center's policies and mission.
• Document all services provided for, with or on behalf of the caller.
• Assist in the general upkeep and function of the shelter facility.
• Assist in the training, scheduling and supervision of program volunteers.
• Act as a liaison between SafeHouse Center and community members.
• Abide by confidentiality policy at all times.
• Report any knowledge or suspicion of child abuse and/or neglect.

Working Environment & Physical Requirements:

• Staff may occasionally be required to travel locally and regionally in agency or
  own vehicle to attend conferences or other related events.
• This position requires flexibility in scheduling and job function as some services
  require 24hour coverage including during popular holiday times (most notably –
  but not necessarily limited to – the time around Thanksgiving, Christmas and New
  Year's).
• If utilizing the agency vehicle, a valid driver's license and the ability to obtain
  vehicle insurance is required.

Qualifications:

• Bachelor's Degree in human services field or two years' experience in a human
  services field.
• Demonstrated skill in writing, speaking, interpersonal communication, and
  teamwork.
• Competency in crisis management.
• Understanding of and sensitivity to the unique circumstances of underserved
  populations and to survivors of domestic violence and sexual assault.
• Fluency in language(s) other than English preferred.
• Public speaking and training facilitation experience preferred.

We believe that people of color, people from working class backgrounds, and
LGBTQ people bring unique and important perspectives that immensely help our
clients. We believe that these communities must be centered in the work we do.
Hence, we strongly encourage applications from people with these identities or
who are members of other marginalized communities.

Current Openings for Helpline Advocate SafeHouse Center Jobs at Karen Andrews Group