Karen Andrews Group

IT Helpdesk Associate Jobs at Karen Andrews Group

IT Helpdesk Associate Jobs at Karen Andrews Group

Sample IT Helpdesk Associate Job Description

IT Helpdesk Associate

Our client, Avfuel Corporation, is so much more than a fuel supplier. They are a team of specialists that provide the global aviation industry with an array of services from tax compliance to trip planning, from marketing to sales and everywhere in between. With a 22% market share, Avfuel is the leading aviation fuel supply company in a competitive U.S. market. Their customers are far reaching fixed-base operators, airports, corporate flight departments, helicopter operators, commercial airlines, cargo haulers, military entities, etc. and they value service to them and our fellow colleagues above all else. Avfuel has cultivated growth through internal development, company acquisitions and key alliances. More information can be found at www.avfuel.com

 

Reporting to IT leadership, this entry-level IT Helpdesk position will collaborate to ensure proper computer operations, support of users, and the installation, monitoring, maintenance, support, and optimization of all hardware and software. The best fit for this role will be someone who is interested in learning and growing their skill set. 

 

Responsibilities

  • Provides helpdesk support and resolve problems to the end user's satisfaction
  • Creates, reviews, and resolves help desk tickets
  • Troubleshoots problems reported to the help desk and determines source and resolution
  • Prioritizes requests for technical assistance
  • Analyzes and resolves technical problems for established technologies
  • Provides documentation and cross-training with other work area personnel
  • Serves as technical specialist for technical problems and emergencies
  • Works with vendors for resolution of problems
  • Records and maintains hardware and software inventories, site and/or server licensing and user access and security
  • Maintains confidentiality with regard to information being processed, stored or accessed by the network
  • Assists with the on-boarding of new users
  • Trains computer users
  • Installs, configures and upgrades desktop hardware and peripherals
  • Creates documentation and reference materials to streamline future problem resolution

Skills and Abilities

Communication/Customer Service

  • Positive customer service skills to be able to assist customers in a friendly and helpful manner.
  • A positive and work-hard attitude is a core competency is essential for this role.
  • Having the adaptability and willingness to learn new things is key in this role. There are subtle nuances with our software and systems that will require continuously learning new information and solutions.

Training/Education

  • Currently pursing a degree in technology; prior internship experience is desired
  • CompTIA+, A+ a/o MCSA certification(s) are a bonus

Some exposure to the following will be helpful

  • Experience with Microsoft Active Directory (2008+),
  • Exchange 2010+ Knowledge of TCP/IP, DNS, and DHCP Proficient in Microsoft Office Suite
  • Windows Server Administration 2008/2012 
  • Exposure to TCP/IP networking principles Hardware Skills (PC, laptop, printers, mobile devices)

Physical Demands / Work Environment Needs

  • Ability to use a keyboard to enter and retrieve data
  • Ability to Lift and/or carry 5-20 pounds and/or pushing a cart, if necessary

 

EOE/AA

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