Patient Services Representative Jobs at Karen Andrews Group
Sample Patient Services Representative Job Description
Patient Services Representative
Our client, Michigan Oral Surgeons, seeks a talented professional to join their team as a Full-Time Patient Service Representative. The person in this role will work Monday through Friday in their Ann Arbor and Dexter offices.
Patient Service Representatives work collaboratively with the dental team to make quality patient care a priority. As a Patient Service Representative, you will be responsible for the scheduling of patient appointments, collections of patient payments, and the overall front office administration of the office. As the first point of contact for our dental offices, this highly visible position requires exceptional communication, interpersonal, and organizational skills to provide and role model superior customer service to our patients and staff.
The primary functions of a Patient Service Representative include:
Greet and assist patients in person and via the telephone
Update patient charts and patient accounts
Schedule patient appointments maximizing provider's schedule
Collect and record payments from patients
Explain financial obligations and payment options
Process new patient paperwork
Create new patient accounts
Review patient insurance eligibility
Establish and maintain patient call list
Create and send correspondence/letters
Review schedules on a daily basis
Confirm patient appointments
| To be successful in the Patient Service Representative role, you must have: Previous customer service experience Basic math and computer skills General office equipment knowledge Exceptional customer service skills Excellent oral and written communication skills Reliability and dependability Ability to maintain confidentiality Excellent interpersonal skills Ability to thrive in a team based environment Ability to be detail oriented Excellent organizational skills Ability to display a high degree of professionalism Analytical thinking and problem solving skills |
Current Openings for Patient Services Representative Jobs at Karen Andrews Group
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